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Our Blogs
18Jul
sajeev sj
49
The Power of Rich Media Messaging
Boosting Engagement Rich media messaging grabs and holds attention better than plain text. A compelling video or an eye-catching image can convey emotions and tell stories more effectively. This is especially important for marketers, teachers, and content creators who want to make a lasting impression. Helping People...
Dwarfsms Solutions
18Jul
sajeev sj
48
Messaging Compliance Under TRAI NCCPR 2018: Simple Guide
Key Points of Messaging Compliance Consent-Based Communication Get Permission: Businesses must get clear permission from customers before sending any marketing messages. Customers should agree to receive these messages through a simple process. Informed Agreement: Customers should know exactly what they&rsq...
Dwarfsms Solutions
18Jun
sajeev sj
51
SMS for Education: Benefits and Uses
Benefits of SMS in Education Easy to Access SMS works on any mobile phone without needing the internet. This means everyone, no matter where they live or their income level, can receive important information. Fast Communication Almost everyone reads their SMS messages right away. This makes it great for urgen...
Dwarfsms Solutions
18Jun
sajeev sj
390
Messaging Strategies for Non-Profit Organizations
1. Create a Clear Main Message Your main message should explain what your organization does, why it matters, and what it aims to achieve. Make sure it's: Simple: Easy to understand without using complex words. Interesting: Shows why your cause is important. Consistent: The same across all your communications....
18Jun
sajeev sj
97
Integrating Messaging with CRM Systems: Enhancing Customer Relationships
Why Use Messaging with CRM Systems? Integrating messaging with CRM systems offers several advantages: Easy Communication: Messaging lets businesses talk to customers quickly through their favorite channels, making interactions faster and more satisfying. Better Data Handling: CRM systems keep all customer in...
18Jun
sajeev sj
73
The Future of Messaging: AI and Chatbots
How AI Transforms Messaging AI enables machines to mimic human intelligence in messaging: Personalization: AI uses customer data to tailor responses and recommendations, making interactions more relevant. Automation: Chatbots powered by AI handle routine tasks like inquiries and transactions, freeing up huma...
Dwarfsms Solutions

Privacy & Policy

Effective Date: 28-05-2020
Dwarfsms Solutions is committed to protecting the privacy and security of our clients' and their users' personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information through our enterprise messaging services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us directly when using our services. This includes:
  • Contact Information: Name, email address, phone number, and job title.
  • Account Information: Username, password, and other credentials.
  • Billing Information: Payment details, billing address, and transaction records.

1.2 Automatically Collected Information

We collect information automatically when you use our services, such as:
  • Log Data: IP address, browser type, device information, access times, and pages viewed.
  • Usage Data: Information about how you interact with our services, including message logs and delivery status.

1.3 Information from Third Parties

We may receive information about you from third parties, including:
  • Partners: Information provided by business partners who offer our services.
  • Public Sources: Information from publicly accessible sources.

2. How We Use Your Information

We use the information we collect for various purposes, including:
  • Service Delivery: To provide, operate, and maintain our messaging services.
  • Account Management: To manage your account and provide customer support.
  • Billing and Payments: To process transactions and send billing-related communications.
  • Improvement and Development: To improve and develop new features and services.
  • Security and Compliance: To protect against fraud, unauthorized access, and ensure compliance with legal obligations.
  • Communication: To send administrative information, updates, and marketing communications (if you have opted in).

3. Sharing Your Information

We do not sell your personal information. We may share your information with:
  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and data storage.
  • Business Partners: Partners with whom we collaborate to offer additional services.
  • Legal Authorities: When required by law, regulation, or legal process.
  • Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement robust security measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:
  • Access: To request access to your personal information.
  • Correction: To request correction of inaccurate or incomplete information.
  • Deletion: To request deletion of your personal information.
  • Restriction: To request restriction of processing your personal information.
  • Portability: To request transfer of your personal information to another entity.
  • Objection: To object to processing your personal information for certain purposes.

7. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions to which it is transferred.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate the date of the latest revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Dwarfsms Solutions,Bethel,KP X/324A,
Thiruvananthapuram, Kerala, 695005  Email : info@dwarfsms.in
PH : +91 9656369006

Terms & Conditions

Effective Date: 28-05-2020

1. Introduction
Welcome to Dwarfsms Solutions! By using our bulk SMS services, you agree to these Terms and Conditions. If you don’t agree, please don’t use our services.
2. Definitions
  • "Service": The bulk SMS service provided by Dwarfsms Solutions.
  • "User", "you", and "your": The person or company using our services.
  • "We", "us", and "our": Dwarfsms Solutions.
3. Using Our Service
3.1 Eligibility
You must be at least 18 years old to use our services.
3.2 Account Registration
You need to create an account to use our services. Keep your account information safe. You’re responsible for all activities under your account.
3.3 Acceptable Use
Use our services legally. Don’t use them to:
  • Send spam or unsolicited messages.
  • Pretend to be someone else.
  • Break any laws.
4. Payment and Fees
4.1 Pricing
Our prices are listed on our website and may change. Pay all fees in advance unless we agree otherwise in writing.
4.2 Payment Terms
Pay your fees on time. If you don’t, we might suspend or terminate your account.
5. Intellectual Property
5.1 Ownership
We own all rights to our services and content.
5.2 License
We give you a limited right to use our services as long as you follow these Terms.
6. Privacy
We respect your privacy. Read our Privacy Policy to understand how we handle your information.
7. Disclaimers and Limitation of Liability
7.1 Disclaimers
We provide our services "as is" without any warranties.
7.2 Limitation of Liability
We are not liable for any indirect, incidental, or special damages, or any loss of profits or data, resulting from:
  • Your use or inability to use our services.
  • Unauthorized access to your data.
  • Any other issue related to our services.
8. Indemnification
You agree to protect us from any claims, damages, or expenses related to your use of our services or violation of these Terms.
9. Termination
We can suspend or terminate your access to our services at any time, without notice, if you violate these Terms.
10. Governing Law
These Terms are governed by the laws of Ministry of Information and Broadcasting Government of India.
11. Changes to Terms
We may update these Terms from time to time. If changes are significant, we will notify you at least 30 days before they take effect.
12. Contact Us
If you have questions, contact us at:
  • Email: info@dwarfsms.in
  • Phone: +919656369006
  • Address: Dwarfsms Solutions,Bethel,KP X/324A,Thiruvananthapuram, Kerala, 695005

By using our services, you confirm that you have read and agree to these Terms and Conditions.

Refund Policy

Effective Date: 28-05-2020
At DWAFSMS SOLUTIONS, we aim to provide excellent SMS communication services. We understand that sometimes things don't go as planned, and we want to address your concerns fairly. Please read our refund policy to know your rights and what to do if you need a refund.
1. When You Can Get a Refund

  • Service Problems: If our service has a major problem caused by us and it isn’t fixed within 24 hours, you might get a partial or full refund, based on how bad the problem is.
  • Billing Mistakes: If we overcharge you, you can get a refund for the extra amount.
2. When You Cannot Get a Refund
  • Change of Mind: No refunds if you used the service and then changed your mind.
  • Third-Party Issues: No refunds for problems caused by other services or providers.
  • Misuse: No refunds if the problem was caused by not following our rules or misusing our service.
3. How to Request a Refund
  1. Contact Us: Email support@dwafsms.in or call +919656369006 within 30 days of the issue. Provide your account details, describe the problem, and include any relevant documents.
  2. Review: We will review your request and might ask for more information. We aim to resolve requests within 10 business days.
  3. Decision: We will email you our decision. If approved, you will receive the refund in 5-10 business days to your original payment method.
4. Dispute Resolution
If you're not happy with our decision, you can contact our management team at info@dwafsms.in We aim to resolve disputes fairly.
5. Policy Updates
DWAFSMS SOLUTIONS can change this policy anytime. Changes will be posted on our website and will be effective immediately. Please check this policy regularly to stay updated.
6. Contact Us
If you have questions or need help, contact us:
  • Email: support@dwafsms.in
  • Phone: +919656369006
  • Address:Dwarfsms Solutions,Bethel,KP X/324A,
    Thiruvananthapuram, Kerala, 695005 

Thank you for choosing DWAFSMS SOLUTIONS. We value your business and aim to provide the best service possible.

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