Dwarfsms Solutions
Our Blogs
18Jul
42
Why Personalization is Important
Personalization in marketing isn't just a fad; it’s essential. Consumers want brands to understand their needs and preferences. A study by Epsilon found that 80% of consumers are more likely to buy from brands that offer personalized experiences. This shows how important it i...
18Jul
52
Why Messaging is Important for Event Promotion
Messaging allows you to communicate directly with your audience. It's fast, personal, and easy to track, making it a powerful tool for promoting events.
1. Know Your Audience
Before you start sending messages, understand who you’re talking to. Knowing your aud...
18Jul
53
Reach and Accessibility
SMS Marketing:
Widely Used: Almost everyone has a mobile phone, making SMS a very direct way to reach people.
Quick Response: People usually read texts within minutes, making SMS great for urgent updates and quick promotions.
No Internet Needed: SMS works without the internet, so it’...
18Jul
87
Benefits of SMS Automation
1. Saves Time and Increases Productivity
With SMS automation, you don’t have to send messages by hand. The system can send many messages at once, making sure your customers get the information they need quickly.
2. Better Customer Interaction
Automated SMS can be personalized with c...
18Jul
52
1. Instant Notifications and Alerts
Financial institutions can use messaging solutions to send quick updates to their customers. This includes:
Transaction Alerts: Let customers know about their transactions right away.
Payment Reminders: Remind customers to make payments on time.
Fraud Alerts: Alert customers ab...
18Jul
61
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is a security method that requires you to provide two different pieces of information to verify your identity. This usually includes:
Something you know: A password or PIN.
Something you have: A physical device like your smartphone or a security to...
Privacy & Policy
Effective Date: 28-05-2020
Dwarfsms Solutions is committed to protecting the privacy and security of our clients' and their users' personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information through our enterprise messaging services. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide to us directly when using our services. This includes:- Contact Information: Name, email address, phone number, and job title.
- Account Information: Username, password, and other credentials.
- Billing Information: Payment details, billing address, and transaction records.
1.2 Automatically Collected Information
We collect information automatically when you use our services, such as:- Log Data: IP address, browser type, device information, access times, and pages viewed.
- Usage Data: Information about how you interact with our services, including message logs and delivery status.
1.3 Information from Third Parties
We may receive information about you from third parties, including:- Partners: Information provided by business partners who offer our services.
- Public Sources: Information from publicly accessible sources.
2. How We Use Your Information
We use the information we collect for various purposes, including:- Service Delivery: To provide, operate, and maintain our messaging services.
- Account Management: To manage your account and provide customer support.
- Billing and Payments: To process transactions and send billing-related communications.
- Improvement and Development: To improve and develop new features and services.
- Security and Compliance: To protect against fraud, unauthorized access, and ensure compliance with legal obligations.
- Communication: To send administrative information, updates, and marketing communications (if you have opted in).
3. Sharing Your Information
We do not sell your personal information. We may share your information with:- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and data storage.
- Business Partners: Partners with whom we collaborate to offer additional services.
- Legal Authorities: When required by law, regulation, or legal process.
- Corporate Transactions: In connection with a merger, acquisition, or sale of assets.
4. Data Security
We implement robust security measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee absolute security.5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:- Access: To request access to your personal information.
- Correction: To request correction of inaccurate or incomplete information.
- Deletion: To request deletion of your personal information.
- Restriction: To request restriction of processing your personal information.
- Portability: To request transfer of your personal information to another entity.
- Objection: To object to processing your personal information for certain purposes.
7. International Data Transfers
We may transfer your personal information to countries other than the one in which you reside. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions to which it is transferred.8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate the date of the latest revision.9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Dwarfsms Solutions,Bethel,KP X/324A,
Thiruvananthapuram, Kerala, 695005 Email : info@dwarfsms.in
PH : +91 9656369006
Terms & Conditions
Effective Date: 28-05-2020
1. IntroductionWelcome to Dwarfsms Solutions! By using our bulk SMS services, you agree to these Terms and Conditions. If you don’t agree, please don’t use our services.
2. Definitions
- "Service": The bulk SMS service provided by Dwarfsms Solutions.
- "User", "you", and "your": The person or company using our services.
- "We", "us", and "our": Dwarfsms Solutions.
3.1 Eligibility
You must be at least 18 years old to use our services.
3.2 Account Registration
You need to create an account to use our services. Keep your account information safe. You’re responsible for all activities under your account.
3.3 Acceptable Use
Use our services legally. Don’t use them to:
- Send spam or unsolicited messages.
- Pretend to be someone else.
- Break any laws.
4.1 Pricing
Our prices are listed on our website and may change. Pay all fees in advance unless we agree otherwise in writing.
4.2 Payment Terms
Pay your fees on time. If you don’t, we might suspend or terminate your account.
5. Intellectual Property
5.1 Ownership
We own all rights to our services and content.
5.2 License
We give you a limited right to use our services as long as you follow these Terms.
6. Privacy
We respect your privacy. Read our Privacy Policy to understand how we handle your information.
7. Disclaimers and Limitation of Liability
7.1 Disclaimers
We provide our services "as is" without any warranties.
7.2 Limitation of Liability
We are not liable for any indirect, incidental, or special damages, or any loss of profits or data, resulting from:
- Your use or inability to use our services.
- Unauthorized access to your data.
- Any other issue related to our services.
You agree to protect us from any claims, damages, or expenses related to your use of our services or violation of these Terms.
9. Termination
We can suspend or terminate your access to our services at any time, without notice, if you violate these Terms.
10. Governing Law
These Terms are governed by the laws of Ministry of Information and Broadcasting Government of India.
11. Changes to Terms
We may update these Terms from time to time. If changes are significant, we will notify you at least 30 days before they take effect.
12. Contact Us
If you have questions, contact us at:
- Email: info@dwarfsms.in
- Phone: +919656369006
- Address: Dwarfsms Solutions,Bethel,KP X/324A,Thiruvananthapuram, Kerala, 695005
By using our services, you confirm that you have read and agree to these Terms and Conditions.
Refund Policy
Effective Date: 28-05-2020
At DWAFSMS SOLUTIONS, we aim to provide excellent SMS communication services. We understand that sometimes things don't go as planned, and we want to address your concerns fairly. Please read our refund policy to know your rights and what to do if you need a refund.
1. When You Can Get a Refund
- Service Problems: If our service has a major problem caused by us and it isn’t fixed within 24 hours, you might get a partial or full refund, based on how bad the problem is.
- Billing Mistakes: If we overcharge you, you can get a refund for the extra amount.
- Change of Mind: No refunds if you used the service and then changed your mind.
- Third-Party Issues: No refunds for problems caused by other services or providers.
- Misuse: No refunds if the problem was caused by not following our rules or misusing our service.
- Contact Us: Email support@dwafsms.in or call +919656369006 within 30 days of the issue. Provide your account details, describe the problem, and include any relevant documents.
- Review: We will review your request and might ask for more information. We aim to resolve requests within 10 business days.
- Decision: We will email you our decision. If approved, you will receive the refund in 5-10 business days to your original payment method.
If you're not happy with our decision, you can contact our management team at info@dwafsms.in We aim to resolve disputes fairly.
5. Policy Updates
DWAFSMS SOLUTIONS can change this policy anytime. Changes will be posted on our website and will be effective immediately. Please check this policy regularly to stay updated.
6. Contact Us
If you have questions or need help, contact us:
- Email: support@dwafsms.in
- Phone: +919656369006
- Address:Dwarfsms Solutions,Bethel,KP X/324A,
Thiruvananthapuram, Kerala, 695005
Thank you for choosing DWAFSMS SOLUTIONS. We value your business and aim to provide the best service possible.
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